Frequently Asked Questions

Find answers to the most common questions about shopping at La Belle Eterna — your destination for premium lip color, eye makeup, and skincare devices. Can't find what you're looking for? Contact our customer service team and we'll be happy to help.

Contact & Support

How can I contact La Belle Eterna?

You can reach our customer service team through our Contact Us page. We're here to help with product questions, order issues, returns, and anything else you need.

Shipping

Do you ship to the United States?

Yes — we ship across all 50 US states. Whether you're in New York, California, Texas, or anywhere in between, we deliver La Belle Eterna beauty products right to your door.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties and import taxes charged by your destination country (see the Customs & Taxes section below).

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days of the order date and shipped the following business day. We do not ship on weekends or US federal holidays. During peak sale seasons and holidays, please allow a little extra processing time.

How long will it take to receive my order?

Due to high demand, delivery typically takes 2–4 weeks from the ship date. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

What if I don't receive my order?

If your order has not arrived within 30 days of the shipping date, you are eligible for a full refund. Please contact us with your order number and we will resolve it promptly.

Orders & Cancellations

Can I change or cancel my order?

Because we process orders quickly, change and cancellation requests must be submitted within 12 hours of placing your order. Requests received after this window cannot be accommodated. If your order has already shipped, you may return it for a full refund once it arrives — see our Return Policy for details.

Payments

What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, and American Express — as well as PayPal. All transactions are processed securely in US Dollars (USD).

Returns & Refunds

How do I return an item?

Please visit our Return Policy page for full instructions on how to initiate a return. We want you to love every La Belle Eterna product you receive.

What if I received a defective, incorrect, or damaged item?

We sincerely apologize if something went wrong with your order. Please contact us as soon as possible and include your order number, a description of the issue, and photos of the item(s). We will prioritize resolving your case quickly.

When will I receive my refund?

Approved refunds are credited to your original payment method. Credit and debit card refunds are typically posted within 7–10 business days of us receiving your return or approving your cancellation. Processing times may vary by bank. If your refund hasn't appeared after 10 business days, please contact your card issuer directly — and feel free to reach out to us if you need confirmation that the refund was issued.

Customs & Taxes

Will I be charged customs fees or import taxes?

All prices on our site are listed in US Dollars and are tax-free at checkout for US customers. For international orders, import duties, taxes, and customs fees may be assessed by your destination country's customs authority upon arrival. These charges are the responsibility of the recipient and are not covered by La Belle Eterna. We are not responsible for delays caused by customs processing. For specific rate information, please contact your local customs office before ordering.